First of all let me introduce my self, some of you might know me, but some others don’t. I’m Sergio Zertuche, Palladium Travel Club General Manager, After reading all you concerns or doubts (which I appreciate your feedback) about the Palladium Travel Club Privileges, let me explain to you better about our programs, the benefits and all your privileges as a members.We do have different types of memberships, because we want to offer you a program that fits better your needs, there is some members that like to travel few weeks per year, or another ones that travel just one week, theres some of you that you always travel with your kids and other that travel without kids, but, I can tell you that pretty much “ALL” the members has the same benefits (presidential members has a little bit more) when you are staying in any of our resorts.
Members of the Palladium Travel Club may enjoy a wide variety of exclusive benefits:
1. Preferential, all-inclusive rates for all of our participating destinations (best rate guarantee by contract)
2. The chance to travel all over the world to one of the 4,000 affiliated destinations in over 100 different destinations
3. Total flexibility
4. Absolute priority in reservations in our complexes
5. Flexible use of membership for families and friends
6. Exclusive and personalized treatment for members before, during and after their vacations
7. Special promotions for members only Benefits
In addition, Club members receive other exclusive benefits when traveling to our hotels and resorts that will allow them to experience a most enjoyable trip.
1. Concierge service prior to arrival
2. Concierge in the resort
3. Preferential access to the thematic, a la carte restaurants
4. Preference with room requests (subject to availability, but you have to be sure that we will do the impossible to assign you the room that you are requesting)
5. Preference with non motorized water sports requests
6. Reservation rights in the thematic, a la carte restaurants (unlimited during your stay)
7. Private Check-In
8. Special, members only bracelet to be identified in the Hotels & Resorts
9. Welcome Gift (with a minimum stay of 7 days)
10. Nightly turn down service
11. Transportation Airport-Resort-Airport
12. Tour of the Resort
13. Fruit basket
14. Welcome bottle of wine, tequila or rum
15. Birthday or wedding anniversary dinner
16. Coupons for a 20% discount on the SPA
17. Palladium Dollars to spend on extras
The programs are design to give you all the flexibility when you travel to our resorts, so, for that reason you will pay the preferential all-inclusive rate depending the type of room and hotel that you prefer to stay at. May be this time you are traveling with your kids, so you will pay the Grand Palladium rate, maybe next time you want to celebrate your anniversary only you and your husband, If you have the kind of membership that gives you access to Royal Suites, you will pay the royal rate, of course you will enjoy all the amenities of Royal Suite, plus the members benefits that I just mentioned.
So Royal amenities are for members that ara staying at Royal and members that are staying at Grand Palladium cant have the Royal amenities. As you can see in the contract there is none “room service” benefit or “golf cart” benefit or “jardin or royal pool” benefit, all those is when you stay in Royal.
Why the confusion?
Because there is a lot of people that they don’t know nothing about our product Royal Suites, so when they join the Club, we put to all our new members for the rest of their stay a members band or bracelet (the black one) that gives them access to Royal, even if they are staying in Grand Palladium in order to give them the chance to “taste” or know more about what is feel like staying in Royal Suites instead of Grand Palladium, but we do tell them, (in fact they sign a letter) that even if for the rest of their vacation they can go to the Jardin and to the Royal Pool or Royal Section at the beach, they know and agree that we can not give them the room service and the golf cart service because the fact that they are staying at Grand Palladium, but, next time when they come, IF they book in Royal they will have all of that, plus the members benefits.
Just to let you know, in order to avoid more confusions or doubts we are not doing this anymore, members staying at Gran Palladium will have always their blue bracelet (unless is a Presidential member, gold) and members staying at royal suites will have their black bracelet.
When do you pay your stays?
When you arrive and do the check in our resorts, of course, if you are using one of your benefits weeks, you wont pay nothing¡¡¡
So If I don’t have the Royal amenities (golf car, Jardin, pool, room service) when I’m staying at Grand Palladium, what are my main benefits then??
What about the special offers during the year?
As you might know, when you get your membership we give you the rates that is going to apply during the year, those rates is the “maximum” price or reference that you can pay as a member, however during the year we will have promotions to offer you or discounts in the rates that we give you when you bought. We are working in our Web Page, because pretty soon you will have that offers in the Web, in the mid time we try to do our best in sending you newsletters and emails with this information, but please, do not hesitate to contact us or call us (1-800 toll free) to quote your vacations for some specific season, resort, or whatever need that you might have.
To give you some examples, during this year we had most of the time the 20% off and kids free, in September and October we had the Last Adult free promotion (50% off).
Another benefit that you might know as a member, is that the first Kid is Free and also the age for the Kids is until 13 years old instead of 12 years old, like the rest of the market or travel agencies or for the people that don’t join the club.
Remember the flexibility of our program where anyone of your relatives or friends can use your membership, and also our referral program where you can get one free week if some of your friends or family buy a membership.
Dear members, Palladium Travel Club represents another way to travel, where we just want to take care of you during all your vacations and make this experience unique.
You guys are our founder members and I want to thank you for trust in us, every day the Club is growing (500 members so far in only 11 months of operations)and we are doing our best to add more value to your membership.
Please do not hesitate to contact us if you any doubt about your membership, write us a email to firstname.lastname@example.org or call us
Contact the Palladium Travel Club:
From USA: 1 877 296 9330
From Canada: 1 877 287 0724
From Mexico: 01 800 836 7256
From Europe: +52 984 873 4801
Fax: +52 984 877 2120Hope to see you soon, I’m looking forward to see you and know you better, my office is at Riviera Maya.
By the way, I love to play Golf, I’m will be so happy to have the chance to play with all the members that like to Golf…
Palladium Travel Club
General Manager Sergio Zertuche
Palladium Travel Club
Posted by: Brenda