The Grand Palladium is comprised of four hotels; Grand Palladium Kantenah Resort & Spa, Colonial Resort & Spa, White Sand Resort & Spa and Riviera Resort & Spa & the Royal Suites. The Royal Suites are situated in the Riviera side and are the premium suites. The Kantenah and Colonial are joined together and share resources [kitchens, freezers, storage, offices, etc.]. The White Sand and Riviera do the same.
There is a Managing Director for the whole complex but not an Assistant General Manager. There is a Resident Manager for the Colonial/Kantenah and a Resident Manager for the White Sand/Riviera. Each one of the Resident Managers have two Assistants.
There are various managers/offices for each hotel overseeing operations such as housekeeping, restaurants, bars and grounds keeping. The entire facility shares some offices like Guest Services, Reservations, Accounting, Maintenance and Human Resources.
It takes almost one employee per room to efficiently operate the resort [.95 employees to be exact, this rate depends on the occupancy]. There is presently a drastic shortage of skilled workers in the Mayan Riviera affecting the operations of all hotels and attractions. There is also a building boom going with numerous reconstruction efforts underway still repairing things from last years devastating Hurricane Wilma. Employee turn-over is a constant problem as hotels compete for skilled staff.
If you wonder why there are so many foreign employees at hotels in Cancun/Mayan Riviera it is not because the hotels have some kind of bias against Mexican workers but that there is simply a shortage of even unskilled Mexican workers willing to be trained. Thus the hotels are forced to look off-shore for staff.