Blog

May 2020
30: PALLADIUM HOTEL GROUP SAFETY AND HYGIENE VIDEO
06: PALLADIUM HOTEL GROUP RE-OPENING SAFETY MEASURES
March 2020
19: Announcements Cancellations Coronavirus
December 2019
10: GRAND PALLADIUM RIVIERA MAYA AND TRS CHRISTMAS & NEW YEAR’S PROGRAMS 2019
08: TRS Christmas & New Year’s Program 2019
03: Chic Cabaret Reservation
03: Chic Cabaret Reservation Announcement
July 2019
19: Grand Palladium Vallarta Resort & Spa Sports Bar Remodeling
June 2019
13: Certificate of Excellence Awarded, Grand Palladium Riviera Maya Resort
April 2019
09: COOLEST HOTEL POOL IN THE WORLD 2019
February 2019
21: Costa Mujeres Resort & Spa 'Nuestra Señora del Rocío' Chapel Inauguration
September 2018
24: TRS Cap Cana Hotel in Dominican Republic Opening November 1st, 2018
21: Palladium Hotel Group Recognized for Entertainment
July 2018
31: COSTA MUJERES AND TRS CORAL HOTELS OPENING NOVEMBER 2018
13: GRND PALLADIUM RIVIERA MAYA, MX ~BLUE FLAG CERTIFICATION ~
June 2018
14: Palladium Adding A New Hotel Brand “Bless Hotels”
March 2018
11: Palladium Hotel Group Family Section Program
09: GRAND PALLADIUM BAVARO, PUNTA CANA RENNOVATION UPDATE
09: GRAND PALLADIUM BAVARO, PUNTA CANA RENOVATION UPDATE
February 2018
28: Coming Soon!! Sports Center Costa Mujeres Resort & Spa
08: Palladium Hotel Group Opening A Five -Star Resort in Cartagena de Indias, Colombia
08: Palladium Hotel Group Opening A Five - Star Resort in Cartagena de Indias, Colombia
January 2018
16: Next time you go to Mexico, skip Cabo and head to Riviera Maya
November 2017
30: Mexico Entry Immigration - tourist Card.
07: Coming Soon! TRS Yucatán Renovations and Videos
02: Palladium Hotel Group Appoints New General Manager Jamaica / Lady Hamilton Resort &
October 2017
21: Grand Palladium Punta Cana Resort & Spa Renovations Update
21: Grand Palladium Punta Cana Resort & Spa Renovations Update
19: Grand Palladium Vallarta Resort & Spa ~ Coming Soon Update ~
September 2017
26: Wellness Travel Done Right with Palladium Hotel Group
18: Updated Renovation Schedule TRS Riviera Maya, Mexico
July 2017
04: Grand Palladium Punta Cana Resort & Sp Updated Renovation Schedule
June 2017
24: ~ Smile Services ~ Creating Magical Moments By Palladium
21: Palladium Rebranding Royal Suites ~TRS HOTELS~
08: Grand Palladium Vallarta Resort & Spa Renovations Schedule
May 2017
21: Palladium Hotel Group
04: Grand Palladium Riviera Maya ~Coming Soon~ Renovations Schedule
04: Grand Palladium Riviera Maya ~Coming Soon~ Renovations Schedule
March 2017
07: Announcing Smile Service ~Grand Palladium Riviera Maya, Punta Cana ~
01: Grand Palladium Punta Cana Resort & Spa Renovations
February 2017
24: Palladium Puts Emphasis on Sustainability
23: Palladium to Spend $21 Million on Hotel Upgrades in Mexico, Caribbean
18: Grand Palladium Punta Cana Resort & Spa Receives Blue Flag Award
15: Grand Palladium Costa Mujeres, Mexico Opening Late 2018
14: Hekab Be Biblioteca de Akumal Wish List 2017
January 2017
13: Grand Palladium Riviera Maya Resort & Spa Coming Soon Royal Suites (Formerly Riviera Resort)
November 2016
12: Riviera Maya Jazz Festival 2016
June 2016
20: Renovations Grand Palladium Punta Cana Resort & Spa
02: Grand Palladium Riviera Nayarit Spa & Complex. What's New!
02: Grand Palladium Resort & Spa Jamaica Complex Renovation Updates
May 2016
31: Grand Palladium Riviera Maya, MX Renovation Schedule
March 2016
07: Palladium Hotels & Resorts
February 2016
06: Palladium Hotel Group Announces New Construction In Mexico
02: Newly renovated rooms at Grand Palladium Lady Hamilton
January 2016
31: Uncertified tour guides at Tulum ruins causing numerous complaints
31: Fee proposed to take photos inside Tulum ruins
30: Zika Virus in Mexico (November 2015)
28: Grand Palladium News ~3,000 suites in Playa Mujeres, Mexico~
27: Carnaval ready to roll in Merida, Cancun and elsewhere in Peninsula
November 2015
13: Grand Palladium Palace Resort Spa & Casino ~ New Features~
13: Updates Grand Palladium Riviera Maya and Article On Grand Palladium Jamaica Resort & Spa
October 2015
30: Riviera Maya Jazz Festival ~
August 2015
21: Campamento Tortuguero "Kantenah" Grand Palladium Resort, Riviera Maya, MX
July 2015
28: Grand Palladium Riviera Maya ~ Sargassum ~
21: Grand Palladium Jamaica Resort & Spa Housekeeping Department and Renovations
April 2015
29: Grand Palladium Palace Resort Spa & Casino Renovations
24: Palladium Hotels & Resorts Favorite Hotel Award 2015
18: Grand Palladium Rivier May ~ Prestigious "2014 Award of Excellence ~
13: A Royal Getaway to Palladium Resorts
March 2015
28: The Grand Palladium Imbassaí Resort & Spa has been awarded with the "HolidayCheck Award 2015"!
25: Special Guest at Grand Palladium Riviera Maya ~Desiré Cordero, Miss Spain 2014~
February 2015
10: Grand Palladium Resort Jamaica Resort & Spa
January 2015
22: Earth Check Award
October 2014
17: Grand Palladium Riviera Maya Resort & Spa Earth Check Gold Certification
14: The GrandPalladium Riviera Maya Resort & Spa has been awarded with the EarthCheck Gold Certification! PalladiumGreen
September 2014
08: 12TH Annual Jazz Festival in Playa del Carmen, Mexico
07: The Grand Palladium Kantenah Resort & Spa has been awarded as "Top Hotel Partner 2014"
April 2014
25: Luis Arzapalo Loria and Miguel Armando finalists of the cusine
18: Grand Palladium Riviera Maya Resort & Spa y Grand Palladium Vallarta Resort & Spa
March 2014
30: NEW GRAND PALLADIUM BAVARO SUITES INAUGURATION
21: 2014 Is the Year of Zumba in Playa del Carmen
09: BEHIND THE SCENES AT A 5 STAR RESORT ON THE MAYAN RIVIERA
January 2014
16: Food Allergies and Disabilty / Accessability VIDEO
November 2013
20: New Check-in Staircase for Children
20: Travelife Gold Award ~Grand Palladium Punta Cana Resort & Spa Complex
11: Riviera Maya Jazz Festival 2013
October 2013
21: Grand Palladium Riviera Maya Resort & Spa Complex Golden Appel Award
September 2013
06: Palladium Hotel Group signs an agreement to collaborate with UNICEF's Balearic Committe on the rights of children
06: Palladium Hotel Group and Hard Rock International join forces to develop a new hotel complex in Ibiza
June 2013
12: Help Bring Music To The Kids Of Hekab Be This Summer!
05: The following Palladium Hotel Group's properties have been awarded with TripAdvisor's Certificate of Excellence 2013.
May 2013
22: Palladium Hotels & Resorts is excited to announce our new partnership with the Emmy Award winning, live action series Raggs!
March 2013
03: Palladium Weddings & Zentropia on Facebook
February 2013
28: Second Annual Cancun-Riviera Maya Wine & Food Festival
January 2013
22: Palladium Hotel Group creates a new APP that turns print materials into virtual experiences
08: Congratulations! Grand Palladium Kantenah Resort & Spa Holiday check award 2013
03: ~ BMP Festival ~ Playa del Carmen January 4/13 2013
November 2012
11: New handicap access at the palladium resorts in Punta Cana, Riviera Maya and Jamaica
10: Hekab Be Biblioteca de Akumal Wish List
06: Holidaycheck awards “Quality Selection” certificates to 17 hotels & resorts
October 2012
29: Fiesta Hotel Group announces its rebranding to Palladium Hotel Group
05: Riviera Maya Resort & Spa Awarded TUI Environmental Champion Award 2012
05: Palladium Hotels & Resorts and The Royal Suites by Palladium Awarded Certification
September 2012
21: Dominican Fiesta will house the first private paddle club in Santo Domingo
10: Karen Bussen's Simple Stunning Weddings now available in Riviera Maya and Punta Cana
August 2012
27: Riviera Maya Golf Club Exclusive Rates
01: Zentropía Palladium Spa & Wellness
July 2012
19: Spa at Grand Palladium Riviera Maya Resort & Spa Complex will be managed by Palladium Hotels & Resorts
19: Grand Palladium Vallarta Resort & Spa 2012 Earthcheck Silver Certification
June 2012
04: Certificate of Excellence 2012
May 2012
30: Sneak Peek! Future renovated rooms Grand Palladium Kantenah and Royal Suites Yucatan
28: Grand Palladium staff association in Jamaica assists workers
20: Grand Palladium Bávaro Resort & Spa offers “family friendly” rooms
20: Club Mobay offers guests of the Grand Palladium Resorts a special VIP lounge at the airport.
April 2012
18: Latte art in Palladium Hotels & Resorts
March 2012
31: Renovations Update Grand Palladium Kantenah and Royal Suites Yucatán
29: Palladium Addict 7th Annual Get Together ~ Coming Events at a Glance~
29:
03: New Feature: Live Music Royal Suites Turquesa Main Pool
February 2012
24: Hekab Be Biblioteca de Akumal
January 2012
24: The Royal Suites by Palladium: enjoy our suculent seafood delicacies for free!
20: Playa del Carmen Tequila Festival January 26th - 29th
09: Fiesta Palladium Addict Newsletter for January 2012 Now Available!
04: Fiesta Hotel Group Dominican Republic fights against sexual exploitation of children
04: Travelife Gold Medal Awarded to Grand Palladium Riviera Maya in Mexico and Grand Palladium Punta Cana Resort and Spa.
October 2011
25: Hekab Be Biblioteca 2nd Annual Race Against Cancer!
18: PALLADIUM VALLARTA RENOVATION UPDATE
17: Grand Palladium Resort & Spa Riviera Maya Received "Travelife Gold"Award!
03: Fiesta Palladium Addict Newsletter for October 2011 Available Now!
September 2011
28: Palladium Addict Suggestion Thread Updates!
14: Grand Palladium Resorts in Jamaica awarded Earthcheck Silver Certification for environmantal practices
01: Fiesta Palladium Addict Newsletter for September 2011 Available Now
August 2011
29: Riviera Maya Jazz Festival 2011
29: Hekab Be Biblioteca, Back to school wishlist!
05: Fiesta Palladium Addict Newsletter for August 2011 Available Now
01: Grand Palladium Smart Phone App Update!
July 2011
27: Grand Palladium Punta Cana, International Day of Protection of the Mangroves Ecosystem
21: Merengue Festival Santo Domingo July 29- 31
15: Grand Palladium Punta Cana Resort & Spa work in progress
05: 4th Annual Whale Shark Festival in Isla Mujeres, Mexico
June 2011
30: Fiesta Palladium Addict Newsletter for July 2011 Available Now
30: Grand Palladium Jamaica Receives Award
14: Fiesta Palladium Addict Newsletter for June 2011 Available Now
May 2011
30: Tips for 1st time visitors to the Dominican Republic
19: Palladium Magazine Spring/Summer 2011
11: Fiesta Palladium Addict Newsletter for May 2011 Available Now
11: New Family Friendly Survey
05: Brand NEW POP Vallarta Video
April 2011
30: Palladium Addict.net Continues to Grow in Leaps and Bounds!!
19: Fiesta Palladium Addict Newsletter for April 2011 Available Now
March 2011
14: Internet Available for Purchase in all rooms Grand Palladium Riviera Maya Resort & Spa
12: Palladium Addict Sixth Annual Get Together ~ Coming Events at a Glance~
05: Fiesta Palladium Addict Newsletter for March 2011 Available Now
01: Ongoing & Upcoming Events at Hekab Be Biblioteca de Akumal
February 2011
23: Special Offer 30% Books for Puerto Vallarta Until March 4th 2011
20: Fiesta Palladium Addict Newsletter for February 2011 Available Now
05: Palladium Addict Suggestion Box
January 2011
13: Fiesta Palladium Addict Newsletter for January 2011 Available Now
13: Sweet Dreams at The Royal Suites Yucatán and Nayarit Rivieras, Mexico
11: Photo Pro Photographers
November 2010
21: Fiesta Palladium Addict Newsletter for November & December 2010 Available Now
18: Hekab Be Biblioteca de Akumal Fundraiser
16: Palladium Travel Club Privileges
11: Congratulations Fiesta Hotel Group
05: Hoteles ecológicos en Punta Cana
October 2010
29: CRYSTAL CERTIFIED
29: Distintivo H Certification
23: WTM World Responsible Tourism Day
20: Underwater Photo Contest in the Mayan Riviera.
02: Fiesta Palladium Addict Newsletter for September and October 2010 Available Now
September 2010
23: Grand Palladium Riviera Maya Hosting 2010 World Cup PADEL
22: The Grand Palladium Punta Cana Receives Awards!
22: The Palladium Olympics have arrived in Punta Cana!
21: Silver Green Globe Award and Travelife Gold Level
August 2010
24: Riviera Maya Jazz Festival in Tulum
09: Fiesta Palladium Addict Newsletter for July and August 2010 Available Now
July 2010
30: Palladium Resorts offering new dining concepts
22: Palladium Magazine Spring/Summer 2010
14: ♫♫ - Reggae Sumfest 2010 - ♫♫
04: Grand Palladium Riviera Maya Hosting 2010 World Cup PADEL
04: Punta Cana Palladium Addict Fiesta
June 2010
14: Fiesta Palladium Addict Newsletter for May and June 2010 Available Now
14: Whale Shark Festival 2010 Isla Mujeres
14: ♫♫ - Reggae Sumfest 2010 - ♫♫
09: Caribbean Weather
02: Orphanages, Charities in Jamaica
May 2010
27: PALLADIUM TRAVEL CLUB
24: The Jungle Place
20: Hekab Be Biblioteca Library Summer course 2010 Wishlist
19: Puerto Vallarta prepares for turtle hatchling
14: Cooking Classes for Curious Travellers
12: New! Segways at the Grand Palladium Riviera Maya Resort & Spa
April 2010
12: Fiesta Palladium Addict Newsletter for April 2010 Available Now
08: Abel Matutes Prats, nominado a los premios 'Hall of Fame Young Manager and Young Entrepreneur'
06: Palladium Addict Get Together ~ Coming Events at a Glance
March 2010
31: SkyService Airlines Out of Business as of this Morning
28: Palladium Addict Bracelets
22: Earth Hour 2010
20: Hekab Be Biblioteca de Akumal Library Fundraiser!
19: Grand Palladiums Hotello Award
15: Punta Cana Carnival is coming to town!
12: The Palladium Addict Amazing Race "Treasure Hunt" April 29th
12: Update! The 5th Annual Palladium Addict Get Together
07: Fiesta Palladium Addict Newsletter for March 2010 Available Now
February 2010
10: Punta Cana Meet and Greet was a huge success.
02: Fiesta Palladium Addict Newsletter for February 2010 Available Now
January 2010
19: Canada - Mexico travel requirements change March 1, 2010
December 2009
07: The 5th Annual Palladium Addict Get Together
06: Palladium Addict New Site Design
05: Punta Cana Palladium Addict Fiesta
04: New Palladium Addict Wedding Forum and Palladium Weddings Website.

PALLADIUM HOTEL GROUP RE-OPENING SAFETY MEASURES

Dear partner, 2020 started as a year full of good news and exciting new initiatives for Palladium Hotel Group: we celebrated our 50th anniversary as a company and did so with many exciting projects in the pipeline. A short while later, as you well know, we have all been forced into facing an unexpected enemy; Covid-19. We all find ourselves in unprecedented circumstances. One thing we have learned during our 50-year history is that our company would not be what it is today without people. They have always been our highest priority and, as such, we have always ensured that it is their safety and wellbeing that has been paramount to our success. For that reason, especially during these times, it is more essential than ever that we take care of our customers and partners. We will now share with you details of all our planned measures taking place to ensure the utmost safety within our hotels and, in turn, offer our Guests a worry-free vacation. 100% Safe Holidays On behalf of Palladium Hotel Group, we want to inform you that we are implementing the instructions and recommendations of the World Health Organization (WHO) and the expert authorities of the six countries in which we operate. Our objective is to go above and beyond and, in addition to ensuring strict compliance with these indications, we are raising our standards in terms of safety, quality, health, and hygiene, by incorporating these new standards and protocols. These implementations will ensure that we maintain excellence in the product and service that characterizes us and that our 48 hotels, both in America and in Europe, are safe environments where Guests are as protected and cared for as if they were at home. Among these measures, we would especially like to highlight the following: Cleaning, Disinfection and Protection • We are reinforcing the cleaning and disinfection work of every one of the hotel spaces; such as bedrooms, communal areas, meeting and event spaces, and staff work areas; as well as our transport vehicles, the objects of common use and those items that arrive from outside, such as luggage. • We will have hands sanitizer dispensers throughout all the different areas of the hotel, and within the rooms themselves, so that the Guests can make use of them individually. • Temperature checks with infrared thermometers will be carried out on Employees, suppliers, and Guests, especially in the entrance areas and closed spaces such as the restaurants, gymnasium, spa, children’s area, etc. • The use of masks, gloves, and disposable paper items will be mandatory for staff from different departments and will also be available in the rooms. • We will prioritize the use of single-use products to minimize contact and establish protection systems at receptions and counters. • We will expand the medical services to preserve the health of our Guests and our Employees. Social Distance and Capacity Control • We will ensure that a safe social distance of both Guests and partners within the entire hotel complex is respected and maintained. • This distance will be of at least 2 m (6.5 ft.) between family units and it will be recommended a maximum density of one person for each 2.5 m2 (26.9 sq. ft.). • This distance will be monitored especially in the areas where there may be a greater concentration of people, such as restaurants, front desk area, swimming pools, or beach areas. The distance between hammocks, restaurant chairs, and tables will be increased, and marks will be placed indicating the distance to be kept. • We will encourage the use of reservations for different services. This will be valid for restaurants as well as for the gym, children’s areas, and water area, among others. Restaurants and Food & Beverage Safety • Regarding our food and beverage service, we are reviewing and adapting all operating procedures and quality manuals to continue offering the highest standards of food safety. • We will encourage Guests to make dining reservations in advance. • A maximum number of people in bars and restaurants will be established, as well as an appointment system to control access to these areas. Guests will also be escorted to their tables that will be previously set up with fully disinfected tableware, cutlery, glassware, and napkins. • The service will be adapted to the new reality, in such a way that individual portions will now be prioritized. The consumption of single-use packaging, and the service of drinks at the table will continue to be offered. A la carte service and personalized show cooking will be promoted, and room service will be strengthened as an alternative. Innovation and Technology • In our quest to innovate and equip our hotels with the best technology, we will implement an ‘ozone and mist disinfection system’ that allows us to purify the air. • We will encourage the use of technology so that customers can check-in and check-out online. • We will promote the use of digital information via our applications such as the hotel information, web portal, and television, in such a way that we will eventually eliminate all unessential in-room stationery, printed menus and brochures. Through these channels, Guests will be able to make reservations for access to the restaurant and bar menus, and receive updated information on all the available services, of hygiene and cleaning protocols being followed. The application will also allow Guests to make queries in real-time through a chat feature. • Additionally, we are studying the possibility of incorporating allergen-free purified rooms to improve the rest and wellbeing of our Guests. Best Practices and Training • Through the different channels and platforms available in each hotel, we will share awareness and good practice messages, inform Guests of all measures that are being carried out, and will kindly request their cooperation to comply with them. • We are also providing our Employees with the necessary protective equipment and offering specific training. As such, our staff, in addition to complying with all safety, disinfection and cleaning regulations before and after each service, will be fully trained to resolve any type of question in this regard so that Guests can be kept as informed as possible. • Furthermore, we will establish a manual of best practices as a mandatory requirement with all our Employees & Associates. Palladium Hotel Group is firmly committed to continue implementing these and other measures to ensure that our mutual customers can enjoy a pleasant vacation. These guidelines are certified by external laboratories. It is the result of an exhaustive analysis prepared by a Task Force Team conformed by Executives & Associates of Palladium Hotel Group experienced in the hotel operations in the back/front-of the-house areas and highly recognized by the industry for their years of expertise. To ensure their compliance, the company has created the Palladium Hotel Group Global Customer Experience and Safety Council, which will be chaired by Raúl Benito, Group Chief Operating Officer, and composed of Chief Operating Officers, Commercial Directors, Quality Directors, and Food & Beverage Directors of all company brands and hotels in all countries, as well as independent technical advisers. Through this committee, we will continue reviewing our processes, strengthen our internal and external auditing system, and uninterruptedly update all operating procedures and quality manuals to always prioritize the safety, health, and hygiene in our hotels. Likewise, these protocols and standards will be subject to the measures established by the different governments of the countries where we operate, and we will adapt their implementation based on the regulations and legislation marked by these authorities. On behalf of the entire Palladium Hotel Group team, we want to thank you for your invaluable support, collaboration, and commitment during this complicated time for everyone. Thanks to you we are celebrating our 50th anniversary; together we have helped so many travelers to enjoy unforgettable experiences in our hotels, and thanks to you we are fulfilling our mission of turning guests into fans. We remain hopeful that this will all pass very soon, people will start traveling, and we will, once again, continue to make travelers from all over the world happy. Sincerely,
Posted on: 2020-05-06 Permanent Link: PALLADIUM HOTEL GROUP RE-OPENING SAFETY MEASURES
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